Frequently Asked Questions

What are the choices available in delivery?

We provide options for same-day delivery and midnight delivery. Unfortunately, this service is provided in Dubai only.  If you’d like to indicate a particular time, click the special instructions at the check-out time or select the slot at the check-out time.

What are the delivery charges?

We charge 10 AED for normal delivery and quick delivery charges will be 30 AED as you will get your order within an hour.

How do I place an order?

Just visit our catalog, choose the gift floral arrangement that meets your needs, and go through the steps of the ordering process. If you face any problem feel free to contact our customer service department.

Can I get the customized flowers?

Yes! Customization can be made to most of the offered designs. Kindly reach us with such detailed information and we shall work on how to meet such requests.

What happens if the recipient is not at home?

Our delivery team shall then call the recipient with the aim of arranging for delivery at a later time, or instruct us to leave the flowers with a neighbor.

Are you into flower arrangements for events like corporate occasions, or wedding events?

Yes, that is a special arrangement we have for events regardless of their size. Please contact us for booking and more information or get a custom quote.

What should I do to ensure that the flowers I have will last long?

Every parcel of our product is accompanied by a care guide. Usually, removing stems, changing water often, and avoiding exposure to direct sunlight helps to prolong their stay fresh.

What is your cancellation and refund policy?

There are certain conditions for cancellation and they include canceling or changing orders already in processing either in transit or that have already been delivered will not be canceled.  We do not provide refunds on any products.